T&C (FAQ)

What we promise to deliver:


 

[T&C]

 

Terms of Service:

• Guaranteed unlock or your money back*
• No cancellation after the payment is made.
• No refund for: wrong IMEI or wrong Network [more details in FAQ] 
• Get a Network Report if you are unsure about your network.
• A Network unlock will not remove the iCloud Activation lock.
• Remember to backup your data before restoring your device.


 

Frequently Asked Questions:


Please read the following information as it is important.

[FAQ]
 

What is Mobile Phone Unlocking?
The answer is simple, network providers have to leave an option of unlocking in their hardware because the phone belongs to you. Most people, at some point, want to leave their existing contract, change their number or simply have the option of using an international SIM Card to save on high roaming costs. Unlocking your phone opens it to a whole new world of freedom. Use any SIM Card from any country, and swap Sims as you please.

 

Which models are supported?
We currently help unlock the majority of modern mobile phones including Apple, Samsung, HTC, Nokia, Sony, LG, Motorola and Blackberry. The provider (or Network) that the phone is locked to should make little difference to the unlocking process, most providers are supported in all countries. 


How much does it cost? 
Prices differ for each model. Please Contact Us for the model you wish to get it unlocked.

 

How long does it take?
We understand that speed is of the essence in today's world, we therefore provide you with estimated unlock timeframe before you purchase the unlock. No waiting around.

 

Is unlocking Legal?
Yes, Networks only lock phones to encourage you to remain on their network. Removing this lock is completely legal - You own your mobile after all. Unlocking is to remove the lock that prevents your phone from reading other SIM cards.

 

Will unlocking damage my phone? 
No. All unlocking the phone does is remove the network lock and Sim Lock that are entered into the phones software when sold to you by a network provider.

Blocked or Blacklisted phones! 
Unfortunately we do not unlock Blocked, Blacklisted, Lost, Stolen or Insurance claimed phones. Only clean IMEI's. No refund will be provided if found to be any of the above. Your phone might also be reported to the police.
PLEASE NOTE: A few blocked networks can be unlocked. In such case you will see a premium service option on that product.
 

Providing Refunds!
If your phone cannot be unlocked; we will provide you a full refund, or an alternative if available. However, if we believe your phone is definitely unlocked, but you think otherwise, we may require a video reference before we can provide a refund.


*If you submit a wrong IMEI, wrong network, blacklisted phone or an already unlocked phone, you will be charged a $20 admin handling fee.